How to Handle Complaints and Questions

Description of the Template and Guide

Surfacing and working through questions and complaints is key to growing and sustaining a great organization (or personal relationship). While clearing questions and dealing with complaints are two separate processes, this meeting agenda template covers both since often a discussion will surface each equally.

Any supervisor, manager, or leader that wants people at their best must cultivate a practice of allowing people to express anything and everything that might be of concern. Use of this protocol over time will help create a culture of openness and safety.

This meeting agenda template can be used to create a stand-alone meeting dedicated to clearing, or incorporated into longer all-hands meetings and leadership retreats.

Try This Template in Lucid!

13-page Facilitator's Guide with tips, step-by-step instructions, & resources

Meeting Goal

Surface and address all questions and complaints that exist for members of the group.

About

• Author:  Paul Axtell
• Duration:  30 to 45+ minutes
• Group Size:  Any
• Solution Categories:  Managers
• Meeting Types:  What is an Issue Resolution Meeting?

Agenda Overview