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You can find an introduction to Issue Resolution Meetings in Chapter 31 of Where the Action Is. These resources will help you plan, run, and troubleshoot the specific Decision Making Meetings your team needs.

Definition

An Issue Resolution Meeting is used when two parties both recognize there is a problem to solve, but they have different beliefs about how the problem should be solved.

Questions Answered

  • Given that we do not agree on what to do next,
  • can we find a mutually satisfactory way to move forward?

Examples

  • Support Team Escalation
  • Conflict Resolution
  • Contract Negotiations and Renewals
  • Neighborhood Dispute

Purpose

  • To reach a new agreement or reconciliation.
  • To secure commitment to further the relationship.

Work Outcomes

  • An agreement (ideally).
  • Clarity on what happens next.

Human Outcomes

  • Closure.

Meeting Agenda Templates and Guides

A Protocol for Clearing Questions and Handling Complaints

Paul Axtell - Surfacing and working through questions and complaints is key to growing and sustaining a great organization (or personal relationship). While clearing questions and dealing with complaints are two separate processes, this meeting agenda template covers both since often a discussion will surface each equally. Any... [ more ]

Leading a Sensitive Conversation

Dr. Patricia Thompson - Use the helpful strategies in this meeting agenda template to facilitate group discussions about sensitive topics. While the techniques outlined can help to create more open dialogue in any meeting, they will be particularly valuable during potentially difficult conversations in which it’s important to hear the... [ more ]

Lucid Blog Posts

Chris Gift (2012). The first thing you must do is assess the situation. Is this a small or large problem? Do you need to call for help or can you deal with it locally? Don't just look at the immediate problem (the patient) - make sure to assess the surrounding environment.

Glossary of Meeting Terms

Technique

Appreciative Inquiry techniques seek to build on the positive outcomes, successes, and highlights in a situation instead of focusing on how to counteract negative forces. Practitioners recognize that people are...