You can find an introduction to Issue Resolution Meetings in Chapter 31 of Where the Action Is. These resources will help you plan, run, and troubleshoot the specific Decision Making Meetings your team needs.
An Issue Resolution Meeting is used when two parties both recognize there is a problem to solve, but they have different beliefs about how the problem should be solved.
- Given that we do not agree on what to do next,
- can we find a mutually satisfactory way to move forward?
- Support Team Escalation
- Conflict Resolution
- Contract Negotiations and Renewals
- Neighborhood Dispute
- To reach a new agreement or reconciliation.
- To secure commitment to further the relationship.
- An agreement (ideally).
- Clarity on what happens next.
Meeting Agenda Templates and Guides
|Paul Axtell - How to Handle Complaints and Questions Surfacing and working through questions and complaints is key to growing and sustaining a great organization (or personal relationship). While clearing questions and dealing with complaints are two separate processes, this meeting agenda template covers both since often a... [ more ]|
|Dr. Patricia Thompson - How to Run a Meeting About Sensitive Topics Use the helpful strategies in this meeting agenda template to facilitate group discussions about sensitive topics. While the techniques outlined can help to create more open dialogue in any meeting, they will be particularly valuable during potentially difficult... [ more ]|
Lucid Blog Posts
Chris Gift (2012). The first thing you must do is assess the situation. Is this a small or large problem? Do you need to call for help or can you deal with it locally? Don't just look at the immediate problem (the patient) - make sure to assess the surrounding environment.