A Protocol for Clearing Questions and Handling Complaints
How to Handle Complaints and Questions
Surfacing and working through questions and complaints is key to growing and sustaining a great organization (or personal relationship). While clearing questions and dealing with complaints are two separate processes, this meeting agenda template covers both since often a discussion will surface each equally.
Any supervisor, manager, or leader that wants people at their best must cultivate a practice of allowing people to express anything and everything that might be of concern. Use of this protocol over time will help create a culture of openness and safety.
This meeting agenda template can be used to create a stand-alone meeting dedicated to clearing, or incorporated into longer all-hands meetings and leadership retreats.Related Posts:
13-page Facilitator's Guide with tips, step-by-step instructions, & resources
Surface and address all questions and complaints that exist for members of the group.
- Author: Paul Axtell
- Duration: 30 to 45+ minutes
- Group Size: Any
- Solution Categories: Managers
- Meeting Types: Issue Resolution Meetings
- Questions and Answers
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