A Protocol for Clearing Questions and Handling Complaints
Surfacing and working through questions and complaints is key to growing and sustaining a great organization (or personal relationship). While clearing questions and dealing with complaints are two separate processes, this template covers both since often a discussion will surface each equally.
Any supervisor, manager, or leader that wants people at their best must cultivate a practice of allowing people to express anything and everything that might be of concern. Use of this protocol over time will help create a culture of openness and safety.
This template can be used to create a stand-alone meeting dedicated to clearing, or incorporated into longer all-hands meetings and leadership retreats.Related Posts:
Meeting GoalSurface and address all questions and complaints that exist for members of the group.
- Questions and Answers
13-page Facilitator's Guide with tips, step-by-step instructions, & resources
PDF printable guide includes:
- The Protocol for Handling Complaints
- Step by Step Meeting Instructions
- After the Meeting: How to Use The Protocol Going Forward
- Links to Additional Resources