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Meeting Performance Maturity Model

What is the Meeting Performance Maturity Model?

The Meeting Performance Maturity Model (MPMM) provides a framework for understanding how well an organization’s meeting operating system performs and the degree to which an organization optimizes meetings to achieve their specified purpose. Groups operate at one of five levels of meeting performance maturity.

  1. Level 1: Individual
    • Almost no repeatable meeting process.
    • Meetings are poorly controlled and reactive.
    • Success is entirely dependent on the individual meeting leader’s ability.
  2. Level 2: Professional
    • Meeting success is managed by one or more skilled individuals who “know what to do”.
    • Individuals improve through independent learning, but there is no organization-owned focus on meetings.
  3. Level 3: Effective
    • Standard meeting processes are defined for key meetings within the organization.
    • The organization provides some training and guidance on how to run meetings.
    • Individuals tailor their processes from the organization’s standards.
  4. Level 4: Systematized
    • The organization monitors and measures meeting performance numbers.
    • Standard meeting processes get updated, and new ones are added as needed.
    • Facilitation is a recognized and supported skill.
    • Individuals become accountable for achieving meeting performance expectations.
  5. Level 5: World Class
    • The organization maintains critical focus on meeting effectiveness.
    • Feedback loops are in place to update and adapt meeting processes.
    • The organization ensures access to trained facilitation resources.
    • Individuals expect effective meetings.
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Related Glossary Terms
Meeting Flow Model, Meeting Operating System

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