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View the Current Privacy Policy

Last Modified: November 1, 2015


This Privacy Policy explains what information Lucid Meetings and its related entities ("Lucid Meetings") collect about you and why, what we do with that information, how we share it, and how we handle the content you place in our services. It also explains the choices available to you regarding our use of your personal information and how you can access and update this information.

Scope of Privacy Policy

This Privacy Policy applies to the information that we obtain through your use of "Lucid Meetings Services" via a "Device" or when you otherwise interact with Lucid Meetings.

"Lucid Meetings Services" include our:

  • Websites
  • Subscription Services

but does not include:

  • Lucid Meetings services for which a separate privacy policy is provided.
  • Third Party Services. These are third party services that you may choose to integrate with Lucid Meetings services. You should always review the policies of third party services to make sure you are comfortable with the ways in which they collect and use your information.

A "Device" is any computer used to access the Lucid Meetings Services, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device.

By registering for or using Lucid Meetings Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.


"Content" means any information or data that you upload, submit, post, create, transmit, store or display using Lucid Meetings Services.

"Information" means all of the different forms of data, content, and information collected by us as described in this Privacy Policy.

"Personal Information" means information that may be used to readily identify or contact you as an individual person, such as: name, address, email address, or phone number. Personal Information does not include information that has been anonymized such that it does not allow for the ready identification of specific individuals.

"Subscription Services" means Lucid Meetings’ hosted solutions, as well as other Lucid Meetings Services that display a link to this Privacy Policy. For the avoidance of doubt, if a Lucid Meetings hosted solution displays a link to a different privacy policy, then that particular privacy policy applies to that particular solution.

"Websites" means Lucid Meetings's websites, including but not limited to lucidmeetings.com, blog.lucidmeetings.com, and any related websites, sub-domains and pages.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Last Modified" date at the beginning of this Privacy Policy. If we make any material changes, we will provide you with additional notice (such as by adding a notice on the Lucid Meetings Services homepages, login screens, or by sending you an email notification). We encourage you to review our Privacy Policy whenever you use Lucid Meetings Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this Privacy Policy, you will need to stop using Lucid Meetings Services and deactivate your account(s), as outlined below.

How we collect Information

Information you provide to us

We collect the following information:

Account and Profile Information: We collect information about you and your company as you register for an account, create or modify your profile, make purchases through, use, access, or interact with the Lucid Meetings Services (including but not limited to when you upload, download, collaborate on or share Content). Information we collect includes:

  • Contact information such as name, email address, mailing address, and phone number
  • Billing information such as credit card details and billing address
  • Profile information such as a username, profile photo, and job title
  • Preferences information such as notification and marketing preferences

You may provide this information directly when you enter it in Lucid Meetings Services.

In some cases another user (such as a system administrator or meeting organizer) may create an account on your behalf and may provide your information, including Personal Information (most commonly when you are invited to a meeting). We collect Information under the direction of our customers and often have no direct relationship with the individuals whose personal data we process. If you are invited by of one of our customers and would no longer like us to process your information, please contact the person who invited you. If you are providing information (including Personal Information) about someone else, you must have the authority to act for them and to consent to the collection and use of their Personal Information as described in this Privacy Policy.

Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our Products or Websites. Such Content includes any Personal Information or other sensitive information that you choose to include.

Other submissions: We collect other data that you submit to our Websites or as you participate in any interactive features of the Lucid Meetings Services, participate in a survey, contest, promotion, sweepstakes, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with a Lucid Meetings product could be submitted to our support system.

Information we collect from your use of Lucid Meetings Services

Web Logs: As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Products. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information. Additionally, the URLs you access from our Products are included in our log files and if you have included Personal Information in the URL, such as your name or your company's name, that information will be included in the web log. Occasionally, we connect Personal Information to information gathered in our log files as necessary to improve Lucid Meetings Services for individual customers. In such a case, we would treat the combined Information in accordance with this privacy policy.

Analytics Information from Website and Products: We collect analytics information when you use our Websites and Products to help us improve our products and services. In the Products, this analytics information consists of the feature and function of the Lucid Meetings Service being used, the associated domain name, the username and IP address of the individual who is using the feature or function (which will include Personal Information if the Personal Information was incorporated into the username), the sizes and original filenames of attachments, and additional information required to detail the operation of the function and which parts of the Lucid Meetings Services are being affected.

The analytics information we collect includes elements of Content related to the function the user is performing. As such, the analytics information we collect may include Personal Information or sensitive business information that the user has included in Content that the user chose to upload, submit, post, create, transmit, store or display in an Lucid Meetings Service.

As of the date this policy went into effect, we use Google Analytics and HubSpot as analytics providers. To learn more about the privacy policy of Google Analytics, refer to Google's Policies and Principles. Use the Google Analytics Opt-out Browser Add-on to prevent analytics information from being sent to Google Analytics. To learn more about the privacy of HubSpot, refer to HubSpot’s Privacy Policy.

Analytics Information Derived from Content. Analytics information also consists of data we collect as a result of running queries against Content across our user base for the purposes of generating Usage Data. "Usage Data" is aggregated data about a group or category of services, features or users that does not contain Personal Information. For example, we may query Content to determine the most common types of meeting templates that users employ (e.g. what percentage of all meetings are status meetings?) by searching for the most common template names, or we may query Content to determine the average number of attendees in a meeting to help us better understand the composition of our user base.

Though we may happen upon sensitive or Personal Information as we compile Usage Data from Content across user instances, this is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any particular customer.

Cookies and Other Tracking Technologies: Lucid Meetings and our third party partners, such as our marketing and analytics partners, use various technologies to collect information, such as cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customize Lucid Meetings Services and your experience; to allow you to access and use the Websites or Products without re-entering your username or password; and to count visits and understand which areas and features of the Websites and Products are most popular. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Websites or Subscription Services.

Products. Lucid Meetings and our third party partners also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our Websites or Products or in emails that help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.

You may be able to opt out of receiving personalized advertisements as described below under “Your Choices.”

Information we collect from other sources

Information from third party services: We obtain information from third parties and combine that with Information we collect through Lucid Meetings Services. For example, we may have access to certain information from a third party social media or authentication service if you log into Lucid Meetings Services through the service or otherwise provide us with access to Information from the service. Any access that we may have to such Information from a third party social or authentication service is in accordance with the authorization procedures determined by that service. By authorizing us to connect with a third party service, you authorize us to access and store your name, email address(es), current city, profile picture URL, and other information that the third party service makes available to us, and to use and disclose it in accordance with this Privacy Policy. You should check your privacy settings on third party services to understand and change the information sent to us through these services.

How we use Information we collect

General Uses: We use the Information we collect about you (including Personal Information to the extent applicable) for a variety of purposes, including to:

  • Provide, operate, maintain, improve, and promote Lucid Meetings Services;
  • Enable you to access and use Lucid Meetings Services, including uploading, downloading, collaborating on and sharing Content;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Send transactional messages, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and support and administrative messages;
  • Send promotional communications, such as providing you with information about services, features, surveys, newsletters, offers, promotions, contests, events and sending updates about your account and meetings; and providing other news or information about us and our select partners. You have the ability to opt out of receiving any of these communications as described below under “Your Choices”;
  • Monitor and analyze trends, usage, and activities in connection with Lucid Meetings Services and for marketing or advertising purposes;
  • Investigate and prevent fraudulent transactions, unauthorized access to Lucid Meetings Services, and other illegal activities;
  • Personalize Lucid Meetings Services, including by providing content, features, or advertisements that match your interests and preferences;
  • Enable you to communicate, collaborate, and share Content with users you designate; and
  • For other purposes about which we obtain your consent.

Notwithstanding the foregoing, we will not use Personal Information appearing in our Analytics Logs or Web Logs for any purpose. The use of Information collected through our Lucid Meetings Services shall be limited to the purposes disclosed in this policy.

Compiling aggregate analytics information: Because our Services are very configurable, we make extensive use of analytics information (including log and configuration data) to understand how our services are being configured and used, how they can be improved for the benefit of all of our users, and to develop new services. As a result, we generate Usage Data from web logs and analytics logs, including the Content elements captured in such logs, and from the Content stored in the Websites and Services.

Information sharing and disclosure

We will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not sell your Personal Information or Content.

Your Use: When you use Lucid Meetings Services, Content you provide will be displayed back to you. Certain features of Lucid Meetings Services allow you or your administrator to make some of your Content public, in which case it will become readily accessible to anyone. We urge you to consider the sensitivity of any data you input into Lucid Meetings Services.

Collaboration: As a natural result of using Lucid Meetings Services, you may create Content and grant permission to other Lucid Meetings users to access it for the purposes of collaboration. Some of the collaboration features of Lucid Meetings Services display your profile information, including Personal Information included in your profile, to users with whom you have shared your Content. Where this information is sensitive, we urge you to use the various security and privacy features of the Lucid Meetings Services to limit those who can access such information. Your sharing settings may make any Information, including some Personal Information, that you submit to the Lucid Meetings Services visible to the public, unless submitted to a restricted area.

Access by your Enterprise system administrator and Account Owner: You should be aware that the administrator of your instance of Lucid Meetings Services may be able to:

  • access information in and about your Lucid Meetings Services account;
  • access communications history, including file attachments, for your Lucid Meetings Services account;
  • disclose, restrict, or access information that you have provided or that is made available to you when using your Lucid Meetings Services account, including your Content; and
  • control how your Lucid Meetings Services account may be accessed or deleted.

Lucid Meetings Community: Our Websites offer publicly accessible community services such as blogs, forums, and bug trackers. You should be aware that any Content you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. To request removal of your Personal Information from the Lucid Meetings Community, please contact us using the information listed at the end of this policy. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to and why.

Service Providers, Business Partners and Others: We work with third party service providers to provide website, application development, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing, analysis and other services for us. These service providers may have access to or process your Information for the purpose of providing those services for us. Some of our pages utilize white-labeling techniques to serve content from our service providers while providing the look and feel of our site. Please be aware that you are providing your Information to these third parties acting on behalf of Lucid Meetings.

Third Party Integrations: You may choose to make use of third party Integrations in conjunction with Lucid Meetings Services. Third party Integrations are software written by third parties to which you grant access privileges to your Content (which may include your Personal Information). When access is granted, your Content is shared with the third party. Third party Integration policies and procedures are not controlled by Lucid Meetings even though the third party Integration may be available through Lucid Meetings Services. Third parties who have been granted access to your Content through Integrations could use this data to contact you and market services to you, and could share your data with other third parties. This Privacy Policy does not cover the collection or use of your data by third party Integrations, and we urge you to consider the privacy policies governing third party Integrations. If you object to your Personal Information being shared with these third parties, please disable the Integration (in the event enabled from the Lucid Meetings Services) or terminate your agreement with the third party Integration provider (in the event you have purchased a direct integration).

Links to Third Party Sites: The Lucid Meetings Services may include links to other websites whose privacy practices may differ from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Social Media Widgets: The Lucid Meetings Services may contain social media features, such as the Twitter “tweet” button. These features may collect your IP address, which page you are visiting on the Lucid Meetings Services, and may set a cookie to enable the feature to function properly. Social media features and Widgets are either hosted by a third party or hosted directly on our Lucid Meetings Services. Your interactions with these features are governed by the privacy policy of the company providing it.

Testimonials: We may display personal testimonials of satisfied customers on the Lucid Meetings Services. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the information at the end of this policy.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your Information (including your Personal Information) to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of Lucid Meetings's products and services, (d) to protect Lucid Meetings, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Business Transfers: We may share or transfer your Information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Lucid Meetings Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

Aggregated or Anonymized Data: We may also share aggregated or anonymized information that does not directly identify you with third parties.

With Your Consent. We will share your Personal Information with third parties when we have your consent to do so, usually at your request.

Information we do not share

We do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes) without your permission.

Data storage, transfer and security

Lucid Meetings hosts data with hosting service providers in the United States. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally- collected Personal Information you choose to store in Websites or Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.

Where data is transferred over the Internet as part of a Website or the Lucid Meetings Service, the data is encrypted using industry standard SSL (HTTPS).

Your Choices

You may opt out of receiving promotional communications from Lucid Meetings by using the unsubscribe link within each email, updating your email preferences within your Lucid Meetings Service account settings menu, or emailing us to have your contact information removed from our promotional email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be completed. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding Lucid Meetings’s Services. You can opt-out of some notification messages in your account settings.

Accessing and updating your information

You may correct, update, amend, or remove your Personal Information in your account settings. Alternatively, you may contact our support team, or contact us by postal mail using the address listed at the end of this policy, and we will make the requested modification on your behalf. We will respond to your request for access within 30 days.

You can remove most Content using editing tools associated with that Content. In some cases, you may need to contact your administrator to request they remove the Content. You can contact us to request removal of Personal Information from Lucid Meetings Community services.

You or your administrator may be able to deactivate your Lucid Meetings Services account. If you can deactivate your own account, you can do so in your account settings. Otherwise, please contact your administrator. To deactivate an account made for you without authorization, please contact us at the contact information at the end of this policy.

We will retain your account information for as long as your account is active, or as reasonably useful for commercial purposes or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If your account is managed by an administrator, that account administrator may have control with regards to how your account information is retained and deleted.

Our policy towards children

Lucid Meetings Services are not directed to individuals under 13. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact our Support Services immediately.

International users

If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information to the United States to us. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy.

Contact Us

Lucid Meetings
1800 SW 1st St., Suite 606
Portland, OR 97201
email: support@lucidmeetings.com

Lucid Meetings is a service of Second Rise, LLC.